Performance Indicators Of A BPO Process Providers In India


Key performance indicators represent the efficiency of an organisation in terms of its performance and then its results in the industry. There are many of the aspects that truly allows to rank an organisation in the same manner. If we talk about the role of these BPO service providers in India, they have an extended role of letting the business owners experience the great quality of customer serving through their honest efforts.

The following points explains the key performance indicators of a BPO and helps in getting in touch with one of the efficient BPO providers in India with great ease. Here is the list of the following points:

Average Time Spent

To begin with, the first point that is noted generously is the total average time taken by a caller and the customer care executive. The time tracking helps in getting a detail idea about the level of customer satisfaction and gives an imperative outlook of how the BPO providers in India are offering their services to your customers. It is one of the most looked upon and reliable method to know whether the team of BPO is handling your customers with efficiency or not. 

Average Rate Of Abandonment

Similar to the average of time taken to attend a call, the average rate of abandonment also explains and tells about the level of services being offered by the BPO service providers in India. It is noted that it should not be on higher side as it reflects the level of unattended callers to your business. And as a business provider, even you don’t want to get a huge rate of abandonment of your callers because in between those abandon callers, you might have your next prosperous customer. 

Average Time Taken To Solve Issues

Last but not the least, the efficiency and performance level of BPO providers in India could also be taken into consideration by noting down the average time taken to resolve the issues. To make sure you choose the best BPO process providers from India, to get the desired and reliable results for your business. It will also allow you to have a huge list of satisfied customers at your side. 

Thus, these key performance indicators should be noted down and observed thoroughly to get the desired and reliable results for your business. 

For more information about the best BPO providers in India, connect with the team of Vision Call Services. 


Location: 50, Rafi Ahmed Kidwai Rd, Esplanade, Taltala, Kolkata, West Bengal 700016, India

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