Vision Call Services

Key performance indicators represent the efficiency of an organisation in terms of its performance and then its results in the industry. There are many of the aspects that truly allows to rank an organisation in the same manner. If we talk about the role of these BPO service providers in India, they have an extended role of letting the business owners experience the great quality of customer serving through their honest efforts. The following points explains the key performance indicators of a BPO and helps in getting in touch with one of the efficient BPO providers in India with great ease. Here is the list of the following points: Average Time Spent To begin with, the first point that is noted generously is the total average time taken by a caller and the customer care executive. The time tracking helps in getting a detail idea about the level of customer satisfaction and gives an imperative outlook of how the BPO providers in India are offering their services to your cu